After each task, participants were asked to rate the difficulty from 1 (easy) to 7 (hard). The average for all the tasks were 3, a medium difficulty. The easiest task was identifying a resource.
All participants were able to search and identify a resource. However, none of our participants were able to search for the referral button.
A system usability score (SUS) was calculated to evaluate the usability of the platform. ConcernCenter received a high score of 85, which is in the 90th percentile of system usability and would receive a grade of A.
Allow users to type resources and give suggestions if there are misspellings. This makes it easier to suggest potential resources.
More information would reduce time on external websites to find relevant information about a resource.
Shortening the welcome screen allows more categories to be seen. The submit referral button is an important feature, but all participants missed it.